Terms and Conditions

LuxWax reserves the right to amend these terms and conditions where LuxWax reasonably considers it necessary to do so. Reasonable notice of these changes will be given where applicable.

Booking a treatment

Book online or call LuxWax directly on 0208 340 7449 to make an appointment.

Please inform us about any medication or conditions you might have, that we should know about before making your booking.

Treatments that cost £50 or more will require a £20 or 20% deposit, whichever is the greater amount

Cancellation Policy

It is important to us at LuxWax to try and accommodate our clients as much as possible. To achieve this we abide by a strict 24 hour cancellation policy for all appointments whether made via email, in person, online or by telephone. If you do need to cancel or reschedule your appointment please give us at least 24 hours’ notice so we can offer you a more convenient time and help you avoid a cancellation fee.

Failure to notify LuxWax at least 24 hours before the treatment will result in the loss of the appointment and the loss of the payment.

No shows will automatically require a deposit of £20 or 20% (whichever is the greatest) for any future appointments.

Privacy

Your privacy is important to us, and we are committed to maintaining the privacy of any personal information we collect from you. We subscribe to the principles of UK data protection legislation. We do not share any of your personal information with any third party organisations.

Refunds on skincare items

Refunds or exchanges for skincare items are not possible as they cannot be re-sold.

Promotions

Promotional offers cannot be combined with any other offer.

Time restrictions may apply to promotions.

LuxWax has the right to cancel any promotions running at any given time.

Payment Methods

LuxWax accepts cash (£’s sterling) or Card (All major credit and debit cards accepted). Sorry we do not accept  American Express and cheques.

Clients with Restricted Access

The salon is located on the ground floor and wheelchair access is possible. If you require any further information, please call 0208 340 7449.